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Errors: Can't text code or call phone

Scenario

You may get the following error messages when you try to set up two-factor authentication using text or a phone call.
Error messages
  • Can't text code
  • Can't call phone

Cause

This error happens when:
  • the phone number doesn't exist
  • the phone number is missing
  • there's a server or connection error 

Solution

Refresh the page and try your action again. Make sure the phone number is correct. 

This article applies to:

  • Product: Accounting CS,Accounting CS Client Access,Account management,Engagement Manager,Fixed Assets CS,Practice CS,UltraTax CS,Virtual Office CS,Workpapers CS
  • Subject: Two-factor authentication