-
Categories
-
Top products
Recommended Products
Questions? We are here to help
-
Categories
-
Top products for corporations
-
Top products for accounting firms
Recommended Products
Questions? We are here to help
Recommended Products
Questions? We are here to help
-
Categories
-
Top products
Recommended Products
Questions? We are here to help
-
Who We Serve
-
Services
-
Platforms
-
Media Solutions
-
About
Recommended Products
Questions? We are here to help
Books
Recommended Products
Questions? We are here to help
-
APIs by industry
-
Use case library
-
Related sites
-
United States Support
Scope of support
Our Support team assists customers by providing information, resources, and troubleshooting for CS Professional Suite applications running in
supported
environments. We may request to view your screen using LogMeIn Rescue but we can't take control and won’t enter data or modify settings.Software support doesn’t include tax preparation advice or validation of tax or payroll compliance. Our support team can't relieve your firm of any legal or professional obligations.
We also can't assist with:
- Hardware configuration
- User and workstation setup
- Windows permissions and file-sharing
- Network and server administration
- Printers, scanners, mobile devices, or other peripheral devices
- Third-party software
- or those that don't match the application's system requirements
Any problems or questions related to the above can be resolved with the assistance of your qualified IT professional and/or the vendor’s support for the software or device in question.
Note for Virtual Office CS and Software as a Service
The Virtual Office CS (VO)/Software as a Service (SaaS) support department assists with:
- NetFirm CS, NetStaff CS, NetClient CS
- Opening applications in VO/SaaS
- VO/SaaS applications running slowly
- Microsoft Exchange
- Microsoft Remote Desktop
For assistance using a program that runs in VO/SaaS, contact the support department for the application you have questions about.
This article applies to:
- Product: Accounting CS,Account management,Engagement Manager,FileCabinet CS,GoFileRoom,Practice CS,UltraTax CS,Virtual Office CS,Workpapers CS