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United States Support
Per-Return Pricing (PRP) code refund request
To ask for a refund, send a PRP code refund request by email to cs.service@thomsonreuters.com to CS Customer Support.
We'll reply by email. If we approve your request, we'll credit your firm's account. You can use this credit toward future PRP authorization codes.
To complete the email, you'll need the following information:
- Firm ID or telephone number.
- PRP codes you want refunded. You can find this in UltraTax CS in File > Client Properties or in the PRP/ELF Report in your ¶¶Òõ³ÉÄê account.
- Reasons for the refund.noteTo find your Firm ID, go to My Account page or, in UltraTax CS, selectHelpthenAbout.For the reasons for the refund, you can enter one or more of the following:
- The client's TIN changed.
- I retrieved the code accidentally.
- I'm not filing a return for the client.
- The taxpayer and spouse switched places on the return.
- Other.
This article applies to:
- Product: Accounting CS,Account management,Engagement Manager,FileCabinet CS,GoFileRoom,Practice CS,UltraTax CS,Virtual Office CS,Workpapers CS
- Subject: Licensing
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Per-Return Pricing (PRP) licenses and billing
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