Agentic AI Archives - Thomson Reuters Institute https://blogs.thomsonreuters.com/en-us/topic/agentic-ai/ Thomson Reuters Institute is a blog from ¶¶ŇőłÉÄę, the intelligence, technology and human expertise you need to find trusted answers. Thu, 16 Apr 2026 06:20:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 Scaling Justice: AI is scaling faster than justice, revealing a dangerous governance gap /en-us/posts/ai-in-courts/scaling-justice-governance-gap/ Mon, 13 Apr 2026 16:57:55 +0000 https://blogs.thomsonreuters.com/en-us/?p=70330

Key takeaways:

      • AI frameworks need to keep up with implementation — While AI governance frameworks are being developed and enacted globally, their effectiveness depends on enforceable mechanisms within domestic justice systems.

      • Access to justice is essential for trustworthy AI regulation — Rights and protections are only meaningful if individuals can understand, challenge, and seek remedies for AI-driven decisions. Without operational access, governance frameworks risk remaining theoretical.

      • People-centered justice and human rights must anchor AI governance — Embedding human rights standards and ensuring equal access to justice in AI regulation strengthens public trust, accountability, and the credibility of both public institutions and private companies.


AI governance is accelerating across global, national, and local levels. As public investment in AI infrastructure expands, new oversight bodies are emerging to assess safety, risk, and accountability. The global policy conversation has from principles to the implementation of meaningful guardrails and AI governance frameworks, which legislators now are drafting and enacting.

These developments reflect growing recognition that AI systems demand structured oversight and a shift from voluntary safeguards and standards to institutionalized governance. One critical dimension remains underdeveloped, however: how do these frameworks function in practice? Are they enforceable? Do they provide accountability? Do they ensure equal access?

AI governance will not succeed on the strength of international declarations or regulatory design alone; rather, domestic justice systems will determine whether it works. At this intersection, the connection between AI governance and access to justice becomes real.

In early February, leaders across government, the legal sector, international organizations, industry, and civil society convened for an expert discussion. The following reflections attempt to build on that dialogue and its urgency.

From principles to enforcement

Over the past decade, AI governance has evolved from hypothetical ethical guidelines to voluntary commitments, binding regulatory frameworks, and risk-based approaches. Due to these game-changing advancements, however, many past attempts to provide structure and governance have been quickly outpaced by technology and are insufficient without enforcement mechanisms. As Anoush Rima Tatevossian of The Future Society observed: “The judicial community should have a role to play not only in shaping policies, but in how they are implemented.”

Frameworks establish expectations, while courts and dispute resolution mechanisms interpret rules, test rights, evaluate harm, assign responsibility, and determine remedies. If individuals are not empowered to safeguard their rights and cannot access these mechanisms, governance frameworks remain theoretical or are casually ignored.

This challenge reflects a broader structural constraint. Even without AI, legal systems struggle to meet demand. In the United States alone, 92% of people do not receive the help they need in accessing their rights in the justice system. Introducing AI into this environment without strengthening access can risk widening, rather than narrowing, the justice gap.


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Justice systems serve as the operational core of AI governance. By inserting the rule of law into unregulated areas, they provide the infrastructure that enables accountability by interpreting regulatory provisions in specific cases, assessing whether AI-related harms violate legal standards, allocating responsibility across public and private actors, and providing accessible pathways for redress.

These frameworks also generate critical feedback. Disputes involving AI systems expose gaps in transparency, fairness, and accountability. Legal professionals see where governance frameworks first break down in real-world conditions, often long before policymakers do. As a result, these frameworks function as an early signal of policy effectiveness and rights protections.

Importantly, AI governance does not require entirely new legal foundations. Human rights frameworks already provide standards for legality, non-discrimination, due process, and access to remedy, and these standards apply directly to AI-enabled decision-making. “AI can assist judges but must never replace human judgment, accountability, or due process,” said Kate Fox Principi, Lead on the Administration of Justice at the United Nations (UN) Office of the High Commissioner for Human Rights (OHCHR), during the February panel.

Clearly, rights are only meaningful when individuals can exercise them — this constraint is not conceptual, it’s operational. Systems must be understandable, affordable, and responsive, and institutions should be capable of evaluating complex, technology-enabled disputes.

Trust, markets & accountability

Governance frameworks that do not account for these dynamics risk entrenching inequities rather than mitigating them. An individual’s ability to understand, challenge, and seek a remedy for automated decisions determines whether governance is credible. A people-centered justice approach, as established in the , asks whether individuals can meaningfully engage with the system, not just whether rules exist. For example, women face documented barriers to accessing justice in any jurisdiction. AI systems trained on biased data can replicate or amplify existing disparities in employment, financial services, healthcare, and criminal justice.

“Institutional agreement rings hollow when billions of people experience governance as remote, technocratic, and unresponsive to their actual lives,” said Alfredo Pizarro of the Permanent Mission of Costa Rica to the UN. “People-centered justice becomes essential.”

AI systems already shape outcomes across employment, financial services, housing, and justice. Entrepreneurs, law schools, courts, and legal services organizations are already building AI-enabled tools that help people navigate legal processes and assert their rights more effectively. Governance design will determine whether these tools help spread access to justice and or introduce new barriers.

Private companies play a central role in developing and deploying AI systems. Their products shape economic and social outcomes at scale. For them, trust is not abstract; it is a success metric. “Innovation depends on trust,” explained Iain Levine, formerly of Meta’s Human Rights Policy Team. “Without trust, products will not be adopted.” And trust, in turn, depends on enforceability and equal access to remedy.

AI governance will succeed or fail based on access

As Pizarro also noted, justice provides “normative continuity across technological rupture.” Indeed, these principles already exist within international human rights law and people-centered justice; although they precede the advent of autonomous systems, they provide standards for evaluating discrimination, surveillance, and procedural fairness, and remain durable as new challenges to upholding justice and the rule of law emerge.

People-centered justice was not designed for legal systems addressing AI-related harms, but its outcome-driven orientation remains durable as new justice problems emerge.

The current stage presents an opportunity to align AI governance with access to justice from the outset. Beyond well-drafted rules, we need systems that people can use. And that means that any effective governance requires coordination between policymakers, legal professionals, and the public.


You can find other installments ofĚýour Scaling Justice blog seriesĚýhere

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More SARs, not better ones: Why AI is about to flood the system /en-us/posts/corporates/ai-driven-sars/ Mon, 13 Apr 2026 08:06:52 +0000 https://blogs.thomsonreuters.com/en-us/?p=70285

Key insights:

      • SAR volume is significantly underreported — Continuing and amended filings add approximately 20% to the official count yet remain invisible in trend analyses.

      • Filing activity is highly concentrated — A few large financial institutions dominate SARs volume, meaning trends reflect their practices more than systemic changes.

      • Agentic AI will drive a surge in SARs — Agentic AI risks increased noise over actionable intelligence, without addressing the unresolved question of whether current filings yield meaningful law enforcement outcomes.


The Suspicious Activity Reports (SAR) that financial institutions file with the U.S. Treasury Department’s Financial Crimes Enforcement Network (FinCEN) provide valuable insight, although they may not offer a comprehensive picture.

Prior to meaningful discussions regarding the future of SARs, it is essential for the financial crime community to clarify what is being measured. In 2025, for example, SAR filings of more than 4.1 million, representing an almost 8% increase compared to the total number of SARs filed in 2024.

Every figure FinCEN has published reflects original SARs only. Continuing activity SARs, which represent roughly 15% of all filings, are submitted under the original Bank Secrecy Act (BSA) identification number and never appear as new filings. Corrected and amended SARs add another 5% on top of that. This makes the real volume of SARs activity approximately 20% higher than what is reported.


The average community bank files fewer than one SAR a week, while the largest institutions file more than 500 a day.


Recent FinCEN guidance giving financial institutions more flexibility around continuing activity SARs sounds significant on paper, but as former Wells Fargo BSA/AML chief Jim Richards points out: “It won’t change the reported numbers — because those filings were never counted to begin with.” Financial crime professionals need to keep that gap in mind every time a trend line gets cited.

2025 was steady, not spectacular

There were roughly 300,000 SARs filed every single month of 2025, and the most notable thing is that nothing notable happened. That is likely a first on the volume side and worth acknowledging, but beyond that milestone the year did not hand financial crime professionals anything noteworthy. In a space that has dealt with pandemic distortions, crypto chaos, and fraud spikes that seemed to come out of nowhere, steady volume and predictable patterns are a little surprising. A quiet data set, however, is not the same as a quiet landscape, and financial crime professionals who are reading stability as stagnation may find themselves flat-footed when the numbers start moving again.

For example, one of the most underleveraged insights in the SARs space is just how concentrated filing activity really is. The numbers are stark: The top four banks file more SARs in a single day than 80% of the rest of the banks file in 10 years, according to 2019 data from a .

The average community bank files fewer than one SAR a week, while the largest institutions file more than 500 a day. “50 a year versus 500 a day,” notes Wells Fargo’s Richards, adding that such asymmetry has real implications for how the financial industry interprets trends. Meaningful movement in SARs data, up or down, is almost entirely dependent on what a handful of mega-institutions decide to do.

Not surprisingly, money services businesses (MSBs) are the second largest filing category, and virtual currency exchanges are almost certainly driving recent growth there, even if outdated category definitions make that difficult to confirm directly. Credit unions round out the top three.

The filing philosophy hasn’t changed and shouldn’t

Regulatory noise occasionally suggests that institutions should be more selective about what they file. However, compliance and legal reality have not shifted. No institution has ever faced serious consequences for filing too many SARs, and the cases that result in enforcement actions, reputational damage, and regulatory scrutiny are consistently about missed filings or late ones.

“You’re not going to get in trouble from filing too much,” Richards says. “Nobody ever has, and I doubt if anyone ever will.” For financial crime professionals, the calculus remains exactly what it has always been — when in doubt, file. That posture isn’t going to change, and frankly it shouldn’t.

Yet, here is where the SARs space gets genuinely interesting. Agentic AI use in SARs filings — systems in which multiple AI agents work through a case from screening to decision to documentation — is beginning to move from concept to deployment. The impact on filing volume likely will be significant.


The risk is a system flooded with AI-generated SARs of variable quality, creating more noise for law enforcement to sort through rather than sharper intelligence to act upon.


Whereas a small team today might work through a handful of cases a week, AI-assisted workflows could push that into the dozens. Multiply that across institutions already inclined to file rather than miss something, and the result is a coming surge in SARs volume that could play out over the next two to four years.

“Agentic AI has the potential to be a game changer on how we do our work,” Richards explains. “But I believe it’ll guarantee that there will be more SARs filed and not necessarily better and fewer SARs filed.” Indeed, the critical point for the financial crime community to internalize is exactly that.

The risk is a system flooded with AI-generated SARs of variable quality, creating more noise for law enforcement to sort through rather than sharper intelligence to act upon. Once the largest institutions adopt agentic AI as a best practice, others will follow quickly, and regulators will likely be several steps behind.

The value question can’t wait

The has been in place since 2014. Yet after 12 years of filings, the financial crime community still lacks a clear public accounting of whether that data has produced actionable law enforcement outcomes.

So, the question Richards is asking is one the entire industry should be asking: “Has anybody asked law enforcement?”

This question reflects a larger challenge that the industry needs to confront more aggressively, especially as AI technology is set to dramatically increase filing volume across the board. Increasing the volume without improving how the information is used does not represent progress. If SARs are not generating real investigative value, the solution is not to file more of them faster — instead, the pipeline should be fixed before it grows any bigger.


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Agentic AI following GenAI’s growth trajectory in legal, but with unique oversight challenges, new report shows /en-us/posts/technology/agentic-ai-oversight-challenges/ Thu, 09 Apr 2026 08:45:55 +0000 https://blogs.thomsonreuters.com/en-us/?p=70278

Key takeaways:

      • Agentic AI poised for adoption uptick — Agentic AI is following GenAI’s rapid adoption in the legal industry, with less than 20% of firms currently implementing agentic systems but half planning or considering adoption in the near future, according to a new report.

      • Adoption depends on human oversight answers — Legal professionals are generally optimistic about agentic AI’s potential, but successful adoption depends on explicit guidance about human oversight and the lawyer’s role in maintaining ethical standards.

      • Time to retool AI education? — Agentic AI’s increased autonomy introduces new oversight and ethical challenges for law firms, making targeted education and clear guidance essential to understanding the differences from GenAI.


Over the past several years, law firms and corporate legal departments have turned towards generative AI en masse. At the beginning of 2024, just 14% of all law firms and legal departments featured an enterprise-wide GenAI tool. Just two years later, that number had already risen to 43% of all firms and departments, according to the 2026 AI in Professional Services Report, from the Thomson Reuters Institute (TRI). For large law firms or legal departments, those percentages — not surprisingly — are beginning to approach 100%.

With GenAI adoption now this widespread, legal industry leaders are now turning their attention to two primary initiatives. One, of course, is how to get the most out of the AI tools they already have — a task that is proving a bit elusive. Currently, less than 20% of lawyers say their organizations measure AI’s return-on-investment, and most corporate lawyers say they have no idea how their outside law firms are approaching AI. Thus, instituting not just AI tools, but also an AI strategy is the second top priority for law firms and corporate legal departments in 2026 and beyond.

However, even as the legal industry reaches a tipping point in adopting GenAI tools, technology innovation still continues unabated. Agentic AI has emerged as the next wave of innovation that could change how lawyers work on a daily basis, offering a way to autonomously complete multi-step tasks. For example, agentic AI systems are already being built for the legal industry that independently researches a regulation or law, drafts a document based on the finding, identifies pitfalls, and revises the document, with stops for human guidance only instituted as desired.

According to the AI in Professional Services Report, the legal industry is already making headway towards implementing agentic AI systems. For agentic AI to truly take hold in legal, however, lawyers still require more education around not only how it differs from the GenAI systems they already have in place, but also when and where human intervention needs to occur within an agentic system.

The early stages of agentic AI

Examining current agentic AI adoption for the legal industry almost takes one back in time — two years, to be exact. Following the public release of GenAI in late-2022, many legal industry organizations spent 2023 evaluating and experimenting with AI systems, usually with a small working group of interested guinea pigs. As a result, only 14% of survey respondents said their law firms or corporate legal departments were engaged in organization-wide GenAI rollouts at the start of 2024. However, more than half of respondents said their organizations expected to be rolling out large-scale GenAI systems over the next 1 to 3 years. The intervening two years since then have proved that prediction to be largely true.

Agentic AI usage in the first half of 2026 looks largely similar to GenAI in 2024. The legal industry started to experiment with agentic AI at the beginning of 2025, with an eye towards actual implementation in 2026 and beyond (particularly as legal software providers began to integrate agentic systems into their own products). As such, less than 20% of recent survey respondents say their organization is engaged in widespread agentic AI adoption, but with about half of respondents said their organization is either planning to use or considering whether to use agentic AI in the near future.

agentic ai

By and large, lawyers feel positive about the agentic AI movement. When asked about their sentiment towards agentic AI, 51% of legal industry respondents said they felt excited or hopeful, while just 19% said they felt concerned or fearful. Further, about half (47%) said they actively believe agentic AI should be used for legal work, while 22% felt it should not, with the remainder saying they were unsure. These figures largely track with the sentiments expressed about GenAI in 2024, which have only grown over time from about 50% positive two years ago to two-thirds of all legal professionals feeling positive currently.

This all lends further credence to a rise in agentic AI usage similar to what law firms and corporate legal departments experienced with GenAI over the course of 2024 and 2025. Indeed, when asked when they expect agentic AI to be a central part of their workflow, few have baked agentic systems into their daily work currently, but a majority of legal industry respondents expect it to be central within the next 3 to 5 years.

agentic ai

The unique barriers of agentic AI adoption

Agentic AI does differ from GenAI in one crucial area that may limit its growth potential within the legal industry, however — autonomy. By and large, GenAI systems operate on a back-and-forth basis: Users provide the tool a prompt, receive its output, and then iterate back-and-forth from there. Agentic AI is intended to be more automated by design, only requiring human input at pre-determined points in the process. And that makes some lawyers understandably nervous.

When asked why they might feel hesitant about using agentic AI for legal tasks, the most common answer was a general fear of the unknown, but the second most common answer dealt with the need for careful monitoring and oversight. In fact, some respondents said they were excited about GenAI, but more cautious about agentic AI’s potential.

“Agentic AI, while exciting, to me removes oversight a step too far,” said one such lawyer from a US law firm. “I like the idea of prompting and reviewing a result. It is something else to have a machine have so much autonomy in the actual doing of a thing and potentially acting on my behalf without that very concrete review.”


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An assistant GC at a US company also pointed to potential privacy and security concerns, adding: “The fact that agentic AI operates in a much more autonomous way, with a lack of control from the user, means there are many unknowns that are hidden beneath the process.”

For law firm and corporate legal department leaders looking to potentially implement agentic AI systems into their practice, this means re-thinking what AI education and training will mean moving forward. Beyond that, however, legal AI educators also will need to make sure to pinpoint and perhaps over-explain those specific instances in which human oversight needs to occur in agentic systems. More autonomous does not mean fully autonomous, and particularly for lawyers with ethical duties to their work product, lawyer oversight will in fact be a necessary part of any agentic system.

For law firm or legal department leaders, that means that finding the right balance between efficient workflows and human intervention will be key to agentic AI adoption. And those organizations that can best communicate human-in-the-loop to their professionals up-front will be rewarded with more increased and reliable adoption.

Clearly, lawyers feel positively about the agentic AI future, after all. They just need it spelled out explicitly as to what the lawyer’s role will be in this new paradigm.

“Agentic AI is powerful, but its moral compass must come from humans,” one UK law firm barrister noted aptly. “Lawyers are trained to safeguard fairness, rights, and the rule of law — principles that should guide how AI is designed, governed, and deployed. Hope lies in our ability to shape AI through these values for fairer values for society as a whole.”


You can download a full copy of the Thomson Reuters Institute’sĚý2026 AI in Professional Services ReportĚýhere

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The AI Law Professor: When AI quietly hijacks legal judgment /en-us/posts/technology/ai-law-professor-first-draft-trap/ Wed, 08 Apr 2026 07:56:33 +0000 https://blogs.thomsonreuters.com/en-us/?p=70293

Key takeaways:

      • Anchoring distorts judgment before you begin — Research shows a first draft shapes subsequent decisions; and an AI draft is the most seductive anchor imaginable, because it looks exactly like something a lawyer would write.

      • The First Draft Trap inverts legal training — The Socratic method builds the habit of holding multiple possibilities in tension before committing; but an AI first draft collapses that space before the real thinking begins.

      • The fix is to ask for the map, not the draft — Requesting multiple strategic framings before writing keeps judgment where it belongs and uses AI to expand possibilities rather than foreclose them.


Welcome back toĚýThe AI Law Professor. Last month, I examined why promised efficiency gains often become a cycle of work intensification. This month, I want to address a subtler challenge. I call it the First Draft Trap and understanding it may change how you reach for AI the next time a new matter lands on your desk

We have all heard the pitch: Staring at a blank page? Just prompt the AI. In seconds you have a working draft: structured, coherent, and surprisingly competent. The blank page problem, that ancient enemy of productivity, thus has been vanquished.

Except the blank page itself was never just an obstacle; rather, it was a space of possibility. For lawyers, it was the space in which the most important part of their work actually happens. Now, with AI in the mix, that may be changing.

Welcome to the First Draft Trap.

Simply put, the First Draft Trap is this: The moment you accept an AI-generated draft as your starting point, you have already made the most consequential decision of the entire project — most importantly, you made it by not making it. You let the machine choose your direction, your framing, and your theory. Everything that follows is editing; and editing, no matter how rigorous, is not the same as thinking.

The cognitive hijack

There is solid psychology behind why this happens. Daniel Kahneman and Amos Tversky demonstrated in their landmark 1974 paper, , that once people are exposed to an idea, this first impression distorts their subsequent judgments and becomes a mental anchor. In their experiments, subjects who watched a roulette wheel spin to a random number still let that number influence their estimates of completely unrelated quantities. The anchor held even when people knew it was meaningless.


Please join Tom Martin at the on April 28–29. It’s virtual and completely free — two days of keynotes, panels, and workshops on AI and the legal profession


An AI first draft is the most seductive anchor imaginable. It is not random — it is plausible, and it is well-organized. It sounds like something a lawyer would write. And that is precisely what makes it dangerous. You know intellectually that it is just one of many possible approaches to addressing the matter, but the anchor holds anyway.

That is the First Draft Trap at the cognitive level. The AI draft is not just one option you happen to prefer. It is a filter that prevents you from seeing the other options that were available to you, the roads you never even noticed that you did not take.

Consider what this means for a profession built on the opposite instinct. From the first day of law school, lawyers are trained to resist the obvious answer and to think like a lawyer. The Socratic method exists for exactly this reason. A good professor hears your confident response and asks: What else? What if the facts were different? What is the argument on the other side? The goal is not to arrive at an answer, per se. It is to build the mental habit of holding multiple possibilities in tension before committing to any one of them.

The First Draft Trap is the anti-Socratic method. It delivers a confident answer before you have even formulated the question properly — and instead of interrogating it, you polish it.

The value of the blank page

Think about what a senior partner actually does when a junior associate brings them a memo. The partner’s value is not better writing; rather, it is peripheral vision: The ability to see what the memo does not address, the argument not considered, or the framing that would land differently with this particular judge or this particular jury. That capacity to see beyond the document in front of them is why clients pay senior partners premium rates. And it is precisely the muscle that atrophies when your default workflow begins with the prompt generate a draft.


The AI draft is not just one option you happen to prefer. It is a filter that prevents you from seeing the other options that were available to you, the roads you never even noticed that you did not take.


The two-system framework offered by Kahneman and Tversky gives us a clean way to describe what is going wrong. System 1 is fast, intuitive, and pattern-matching; while System 2 is slow, deliberate, and analytical. The practice of law, at its best, is a System 2 discipline. We, as lawyers, are trained to override gut reactions, challenge assumptions, and think through consequences before acting.

In this way, the AI first draft feels like a System 2 output. It is structured, footnoted, and methodical. However, your decision to accept it as a starting point is pure System 1 — a fast, intuitive grab at the nearest plausible answer. You have used a sophisticated tool to bypass the sophisticated thinking the tool was supposed to support. That uncomfortable period of ambiguity, of not knowing which path is best, is where the real lawyering lives.

What to do instead

None of this means stop using AI. It means stop using AI to skip the hard part that matters.

Before you ever ask for a draft, ask for the map. Describe the matter or document you are working on, then ask the AI for three fundamentally different strategic framings for the problem. For each framing, request the strongest argument in its favor and its most serious vulnerability. Then ask which framing best fits the client’s goals, the audience, or the procedural posture. Close with a clear instruction: Do not write a draft yet.

That last instruction is the key. It keeps you in the driver’s seat during the phase that matters most. You are using AI to expand the possibilities before you prune them, not after. And, most importantly, it gives you the opportunity to think for yourself about other important possibilities and add them in.

In the terms used by Kahneman and Tversky, use AI to fuel System 2, not to hand the controls to System 1. Let the machine generate options, and you exercise judgment.

For lawyers, the ability to see what is not there is the whole game.

Do not let the first draft blind you to it.


Tom Martin is CEO & Founder of LawDroid, Adjunct Professor at Suffolk University Law School, and author of the forthcomingĚý. He is “The AI Law Professor” and writes this eponymous column for the Thomson Reuters Institute.

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Relationship-building and AI fluency key to closing visibility gap, new report shows /en-us/posts/corporates/closing-ai-visibility-gap/ Mon, 06 Apr 2026 12:18:00 +0000 https://blogs.thomsonreuters.com/en-us/?p=70271

Key insights:

      • A significant visibility gap persists between legal departments and the C‑Suite — Most general counsel believe their legal department contributes strategically, yet senior executives often fail to see or understand that value.

      • Strong internal relationship‑building is critical (and often underdeveloped) — This capability enables legal teams to spot risks earlier, stay embedded in decision‑making, and make their work more visible across the business.

      • Closing the gap requires communicating legal’s value and increasing true AI fluency — For legal teams to be seen as proactive, strategic partners rather than task executors, communication and strong AI fluency are essential.


General counsel (GCs) have spent years doing more with less, tightening their legal spend, and aligning the law department’s priorities with the wider business. And yet, despite all of this effort, a striking visibility gap persists. While 86% of GCs believe their department is a significant contributor to overall organizational objectives, only 17% of the C-Suite agrees, according to the , from the Thomson Reuters Institute, which was based on more than 2,300 interviews with corporate general counsel. Meanwhile, 42% of C-Suite executives say the legal function contributes little or not at all to company performance.

The challenge for GCs is whether their staff have the skills and capabilities to make their work visible, relevant, and understood by the business at large. To address this perception gap in 2026, every GC needs to prioritize building richer internal relationships with business leads, moving from task-based to outcome-focused messaging, and improving the team’s collective AI fluency.

Empower teams to build internal relationships

Nearly half of all GCs surveyed for the report cited staffing and resource constraints as the top barrier to delivering additional value, a concern that has remained stubbornly consistent for years. Beyond headcount, the report underscores that the deeper challenge facing legal departments is relational.

Internal relationship-building is one of the most critical and underrated people skills in a legal department’s collective skill set. Indeed, 68% of GCs rate internal dialogue as their most valuable source of information about emerging risks. In fact, the most successful GCs use a deliberate combination of formal and informal methods to build connections with the internal business units that they serve.


You can learn more about how to assess your legal department’s strategic positioning with theĚýThomson Reuters Institute’s Value Alignment toolkit, here


Some run structured weekly face-to-face sessions with business departments, complete with schedules, plans, and frameworks. Others rely on walking the halls, open-door policies, and ad-hoc conversations that keep the corporate law department visible and accessible on a human level.

The report offers a five-dimensional framework to help GCs audit where, with whom, and how often legal is in dialogue with other parts of the business.

Corporate Law

Use communication tactics that focus on business outcomes

Even when legal departments are doing excellent work, they often describe it in the wrong language. Many in-house lawyers categorize their contributions in task-based terms — such as “We support M&A” or “We analyze contracts” — rather than in value-creating terms.

Some in-house legal leaders have progressed to stakeholder-level framing, such as, “We protect the company from competitive threats” or “We support new business opportunities.” Still, neither of these levels truly communicates value to a C-Suite audience, the report shows.

To effectively align the law department’s priorities with business goals, in-house attorneys need to develop the skill of communicating through a business lens. For example, one GC states that the primary goal of the law department is to “find the fastest and most compliant way for the sales department to sell products.” This response reframes the legal function’s activities as much more business fluent and value-added.

Legal teams are not always good at touting their accomplishments, however, and this is a challenge when a lot of the work can be categorized as invisible. For example, when protecting the company is done right, threats are eliminated before they occur and no one notices. When efficiency is unlocked through process improvement, the C-Suite only sees the outcome if someone connects the dots explicitly. This is why surfacing invisible value is now a business imperative for corporate law departments.

Advancing from AI literacy to AI fluency

The most significant skills challenge facing legal departments in 2026 is how to best use AI strategically. Mentions of AI as a strategic priority among GCs have doubled in the past year, according to the report. In fact, almost half of all GCs now reference AI in their survey interviews. Yet the report draws a sharp distinction between being AI literate and being AI fluent, with most departments being the former but not the latter.

To close that gap, the report recommends a six-layer model covering learning, empowerment, ownership, accountability, usage, and expectations.

Corporate Law

At its core, the model asks GCs to start with open encouragement and access to AI tools to build momentum, then shift toward more formal expectations around adoption to make AI use a daily habit.


You can download a full copy of the Thomson Reuters Institute’s here

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From emerging player to contender: How Latin America can compete in the global AI race /en-us/posts/technology/latam-ai-investment/ Mon, 06 Apr 2026 11:57:46 +0000 https://blogs.thomsonreuters.com/en-us/?p=70259

Key takeaways:

      • Strategic collaboration is becoming a defining strength for the region — Latin American organizations are realizing that progress in AI accelerates when they combine forces by linking industry expertise, academic talent, and public‑sector support.

      • AI initiatives rooted in real local challenges are gaining global relevance — By developing solutions grounded in the region’s own structural needs, whether in infrastructure, finance, agriculture, education, or mobility, many LatAm firms are producing technologies that are both highly impactful and naturally scalable.

      • Demonstrating clear outcomes is becoming fundamental — Organizations that show concrete operational improvements, measurable efficiencies, or stronger customer outcomes are strengthening their position with investors and partners.


In recent years, Latin America has experienced significant growth in investments related to AI, accounting for . This is strikingly low given that the region makes up around 6.6% of global GDP, highlighting the region’s opportunities to scale AI initiatives even further. Although there are notable differences among countries, Mexico and Brazil — the two largest LatAm economies — stand out for their volume of AI projects and funding, followed by other nations such as Chile, Colombia, and Argentina.

By recognizing the region’s strengths — which include cost-effective operations, access to data, clean energy, and public support — the region’s businesses can better position themselves and design strategies to draw in international investors that may be increasingly seeking promising locations for AI development.

Lessons from LatAm’s AI success stories

Latin America has produced remarkable AI success stories that can serve as models to build confidence among investors. These cases — involving companies that attracted substantial investment and achieved growth — demonstrate valuable best practices that range from technological innovation to working with governments and corporations. Some of these best practices include:

Building strategic alliances

The journey of innovation rarely unfolds in isolation. At times, the presence of large, established companies, whether local industry leaders or multinationals, has served as a catalyst for AI projects. The experience of that specializes in AI-powered agricultural irrigation, proves it. Now, Kilimo is partnering with EdgeConneX, a data center company based in the United States, on a community .

Academia, too, can be woven into this narrative. Collaborations with research centers or universities offer scientific credibility and connect ventures with emerging talent. In Mexico, AI startups often originate within university settings — such as computer vision projects from the National Autonomous University of Mexico (UNAM), for instance — and maintain agreements that sustain ongoing innovation and technical progress even with modest resources. And academic validations, whether in published papers or conference accolades, tend to resonate with foreign investors. Indeed, the emergence of this ecosystem that features early corporate clients and academic mentors frequently lends a distinctive appeal for those seeking investment.

Focusing on local problems with global impact

Within Latin America, certain issues prove especially relevant in situations in which AI solutions intersect with sectors renowned for regional strengths, such as fintech and financial inclusion, agrotech optimizing agriculture, and foodtech drawing on local ingredients. The experience of Chilean food startup NotCo — in which and subsequently exported — suggests how innovations rooted in local context may generate broader attention.

By addressing needs in urban transport, education, mining and related areas, local LatAm companies can provide access to homegrown data and users, which can further refine technology and open pathways for investors into similar emerging markets. When AI solutions respond to genuine pain points rather than mere novelty, momentum often builds more quickly, and the model finds validation among that evaluate investments.

Showing results and AI ROI early on

Questions linger for many executives . Evidence of clear metrics like cost savings, sales growth, or error reduction can prove persuasive, especially when complemented by success stories from local clients.

Recent studies show that companies ; and such figures tend to reassure those considering investment by illustrating tangible improvements. Testimonials or independent validations, such as a university study, can further illuminate achievements.

The act of quantifying impact — whether in efficiency, revenue, or other relevant KPIs — has a way of transforming perceptions from uncertainty toward clarity.

Leveraging government incentives and collaborations

Many Latin American nations have put forth support programs for AI and tech projects, such as non-repayable funds, soft loans, and tax benefits for innovation illustrated in , , , or the .

Public financing, when present, often acts as a stamp of validation for private investors. For example, this trust extended to Brazilian startups receiving Finep support for AI health projects, which in turn can shift perceptions for foreign ventures capitals. Engagement in government pilots, such as smart city initiatives or solutions for ministries, provides valuable exposure. In such contexts, public-private partnerships and incentives seem to act as quiet levers for growth and legitimacy.

Seeking smart and diversified financing

Financial strategies in Latin America have been shaped by the interplay of local and foreign capital. Local funds often bring insights and patience, while foreign funds may offer larger investments and global scaling experience. Ownership dilution sometimes accompanies the arrival of strategic investors, whose networks can prove invaluable, such as . Programs like 500 Startups, Y Combinator, MassChallenge, and international competitions have ushered LatAm AI startups such as Heru, Rappi, Bitso, and Clip into new rounds of capital following increased exposure.

Efficiency in capital management, which can be demonstrated with lean burn rates and milestone achievement with limited resources, signals an ability to execute within the realities of LatAm, which may enhance the appeal for future investments. The cultivation of relationships and responsible stewardship of capital frequently matters as much as the funds themselves, suggesting that the value of mentorship, contacts, and reputation is often intertwined with deepening financial support.

Unlocking AI Investment

By applying these principles, Latin American companies have achieved a better position to attract AI investments to their projects and help position the region as a viable destination for technology capital. These recent experiences show that when a LatAm company combines innovation, talent, and strategy — while communicating its story well — it can win over global and local investors alike. Each of the best practices noted above is based on real lessons: international alliances (NotCo with US funds), leveraging incentives (Brazilian companies funded by Finep), talent formation (Santander and Microsoft programs), focus on ROI (successful use cases that convince boards), and more.

Latin America has challenges but also unique advantages. Companies that manage to navigate this environment intelligently will increase their chances of securing the financing needed to innovate and grow. By doing so, they will contribute to a virtuous circle in which each new success attracts more investment to the region and opens doors for the next generation of LatAm AI ventures.


You can find more about the challenges and opportunities in the Latin American region here

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Honing legal judgment: The AI era requires changes to how lawyers are trained during and after law school /en-us/posts/legal/honing-legal-judgment-training-lawyers/ Thu, 02 Apr 2026 15:36:44 +0000 https://blogs.thomsonreuters.com/en-us/?p=70236

Key takeaways:

      • AI threatens traditional lawyer development — As AI automates entry-level legal tasks like research and writing that historically has honed legal judgment skills, the profession faces a crisis in how new lawyers will develop such judgment abilities.

      • The profession can’t agree on what constitutes “legal judgment” — Unlike other professions, there is no agreed-upon definition of legal judgment or clear standards for when AI should be used.

      • Implementation requires unprecedented coordination and funding — A legal education fund as a proposed solution would require a small percentage of legal services revenue and coordinated action across law schools, legal employers, and state regulators.


This is the second of a two-part blog series that looks at how lawyer training needs to evolve in the age of AI. The first part of this series looked at how lawyers can keep their skills relevant amid AI utilization.

The key skills that comprise legal judgment have received mixed reviews, according to a recent white paper from the Thomson Reuters Institute that advocated for cultivating practice-ready lawyers. The white paper was based on feedback from thousands of experienced lawyers, judges, and law students and raises questions about how legal judgment forms when AI assistance is used for task completion.

notes that calls for “… to accelerate the development of legal judgment early in lawyers’ careers.”

The challenge is that each part of the profession — law schools, employers, state supreme courts (as regulators) — have distinctly separate responsibilities. That means, that in the age of AI, coordination across the entire legal profession is needed, especially as AI reduces the availability of traditional first jobs.

Furlong points out that there is no consensus for what legal judgment is or any agreed upon standards for in what instances AI should be used in legal. To bring clarity to these issues, the white paper proposed a profession-wide model that integrates three critical elements: i) work-based learning that’s modeled on medical residencies; ii) micro-skill decomposition of legal judgment; and iii) AI-as-thinking-partner throughout pedagogy.

Three pillars for an AI-era lawyer formation system

Not surprisingly, overreliance on AI can erode critical analysis and solid legal judgment skills. Addressing these concerns requires a comprehensive reimagining of how lawyers are educated and trained. One solution lies in three interconnected pillars that together form a cohesive system for developing legal judgment in an AI-integrated world.

Pillar 1: Integrate work experience into legal education

Core skills such as legal research, writing, and document review help develop legal judgment; yet these skills could collapse once AI assumes such tasks. The Brookings Institution recently proposed to preserve entry-level professional development in an AI era. This parallels the TRI white paper’s calls for mandatory supervised postgraduate practice as a key part of legal licensure.

While implementing a full residency model presents challenges, several law schools have already pioneered approaches that demonstrate the viability of work-integrated legal education that, if scaled appropriately, could improve new lawyer practice and judgment skills. For example, Northeastern Law School guarantees all students nearly before graduation through four quarter-length legal positions. The program integrates supervised practice into the curriculum so graduates can gain substantial hands-on experience alongside their classroom instruction.

Also, program offers an alternative pathway to bar admission through practice-based assessment rather than the traditional bar exam. The program demonstrates that competency can be evaluated through supervised experiential learning.

Pillar 2: Decompose legal judgment into teachable micro-skills

The legal profession needs to come to a common definition of legal judgment and develop its components to teach the concept effectively. “We can’t teach what we can’t describe,” Furlong says. To develop legal judgment, the profession must define its components, including:

      • Pattern recognition — The ability to identify when different fact patterns are related to similar legal frameworks and distinguish when superficially similar cases are legally distinct.
      • Strategic calibration and proportionality — This means understanding what level of effort, precision, and risk each matter requires and matching responses to the stakes involved.
      • Reasoning through uncertainty — This is the capacity to make defensible decisions and provide sound counsel even when the law is ambiguous, unsettled, or silent on an issue.
      • Source evaluation and authority weighting — This includes knowing which legal authorities are most suitable and being able to assess their persuasive value.
      • Ethical judgment under pressure — This means spotting conflicts, confidentiality issues, and duty-of-candor moments while maintaining competence and knowing when to escalate beyond expertise.

Breaking down legal judgment into these discrete components makes it possible to design targeted teaching interventions. For example, , former law professor and executive director of , suggests we back into AI-assisted workflows by requiring a short verification log (detailing sources checked, changes made, and why); running attack-the-draft drills (find missing authority, weak inferences, and jurisdictional mismatch); and preserving slow work as formative work (citation chaining, updating, and adversarial research memos).

With judgment skills clearly defined and work experience integrated into training, the profession must then tackle how AI itself should be incorporated into lawyer development.

Pillar 3: AI-as-thinking-partner throughout a lawyer’s career

Warnings that are mounting. The legal profession must provide clear standards for in what instances and how AI should be used, with training in verification and judgment skills. Overreliance on AI could compromise lawyers’ capacity to fulfill their fiduciary duties to clients.

A phased approach in the introduction of AI in legal work helps protect critical thinking while building AI competency. For example, in Year 1, law students could complete core legal reasoning exercises without AI assistance in order to better develop their analytical muscles. In Year 2, students use AI as a research assistant with mandatory verification protocols that teach students to check outputs against authoritative sources. Finally, in Year 3, residencies can immerse students in real-world AI workflows under proper supervision and while providing feedback.

These three pillars form a coherent vision for lawyer formation in the AI era. However, the most well-designed system faces the obstacle of funding.

The challenge of who pays

Perhaps the most difficult part of any overhaul is the cost. The medical residency model works because — up to $15 billion-plus annually — for teaching young medical students to be doctors. Legal education has no equivalent. Without addressing funding, however, even the best reforms will fail.

One idea is to establish a legal education fund that’s supported by an assessment of a small percentage of the legal industry’s gross legal services revenue (while exempting solo practitioners and firms with less than $500,000 in annual revenue). These funds could be used to subsidize thousands of supervised residency placements, fund law school curriculum development, support bar exam alternative assessments, and provide employer training and supervision stipends.


The challenge is that each part of the profession — law schools, employers, state supreme courts — have distinctly separate responsibilities, and that means coordination across the entire legal profession is needed.


This proposal, of course, would require unprecedented coordination and financial commitment from the legal profession. Skeptics might argue that market forces can solve this problem, or that firms will simply create new training pathways, or that AI will prove less disruptive than feared. However, waiting for market forces risks a lost generation of lawyers. The medical profession already when the medical industry’s voluntary reform failed. Only later did coordinated regulatory intervention produce the consistent quality standards the medical industry sees now.

What is clear is that inaction is resulting in degradation of lawyering skills. “Maybe… we need catastrophic external intervention to bring about the wholesale changes we can’t manage from the inside,” Furlong suggests.

However, the question is whether the legal profession will wait for a crisis to force change or act proactively to make the needed changes now, before the crisis hits.


You can learn more about the impact of AI on professional services organizations at TRI’s upcoming 2026 Future of AI & Technology Forum here

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The 4 Plates: Are you measuring the real value of AI in your legal department? /en-us/posts/corporates/4-plates-measuring-efficiency/ Wed, 01 Apr 2026 13:15:21 +0000 https://blogs.thomsonreuters.com/en-us/?p=70085

Key takeaways:

      • Efficiency is a means, not an end — Gains from AI only count when you can show what they enabled: better advice, stronger protection, smarter business support.

      • Narrow measurement invites cuts — Legal departments that measure AI value only through cost savings are telling C-Suites that legal costs less, thereby inviting budget and headcount reductions.

      • Measure across all four plates — A framework that captures effectiveness, risk, and enablement alongside efficiency is what shifts perception of the legal department from cost center to strategic asset.


Your legal department has invested in AI tools, adoption is growing, your team is saving time on routine work and, by most accounts, work operations are running faster. Then your CFO asks a simple question: What has AI delivered for the legal department?

If your answer centers on hours saved and cost reduced, you are not alone. However, you may be leaving your most important value story untold. And in a climate in which legal departments are under more scrutiny than ever to demonstrate the full return on their AI investment, that gap matters.

This is the fourth and final part of our series on the “Four Spinning Plates” model, which frames the GC’s evolving responsibilities as:

      1. delivering effective advice
      2. operating efficiently
      3. protecting the business, and
      4. enabling strategic ambitions.

This article focuses on the Efficient plate and specifically on the risk of letting it do too much of the talking.

plates

The Efficient plate under pressure

For a GC, making the best use of what are often limited resources is a constant pressure. The Efficient plate sits alongside, not above, the other three plates and must be kept always spinning. Right now, however, for many in-house legal teams the Efficient plate is receiving disproportionate attention, and for understandable reasons.

AI adoption in corporate legal departments is accelerating quickly. According to the Thomson Reuters Institute’s AI in Professional Services Report 2026, nearly half (47%) of corporate legal respondents surveyed said their department has already integrated generative AI (GenAI) into their work — more than double the figure from the previous year. A further 18% reported that they’re already using agentic AI, with more than half expecting agentic AI to be central to their workflow within the next two years.

GCs are genuinely excited about what this makes possible. As one GC said in the survey that underpinned the AI in Professional Services Report: “It presents the promise of getting out of low-value work and into higher-value work that supports the business.” Another described their vision of a legal department that is “boldly digital-first, relentlessly innovative, and tightly woven into business priorities.”

Clearly, the opportunity is real, but so is the risk of measuring it badly.

The measurement trap

Our 2026 research found that only one-quarter of legal departments are currently measuring the ROI of their AI tools. That alone is striking given the pace of adoption but the follow-up finding is where the real problem lies — of those departments that are measuring ROI, 80% are tracking it in terms of internal cost savings.

Reducing external spend, automating high-volume processes, and bringing more work in-house are all legitimate efficiency gains and worth reporting, of course. However, when cost reduction becomes the only story being told, two things can happen. Your C-Suite learns to associate your department’s value with how little it costs, a frame that is very difficult to escape once it’s established. And the wider value that efficiency enables in terms of sharper risk identification, faster business support, and higher-quality advice goes unmeasured and therefore unrecognized.


ĚýIf your metrics only capture time saved and cost reduced, and not what that freed-up capacity actually delivered, you are measuring the means and ignoring the end.


Think about what GCs themselves say they want from AI. As several GCs said in the survey, they’re hoping AI will provide them with “better output on more meaningful tasks,” “proactive, strategic insight,” and “getting out of low-value work.” These are not efficient outcomes, per se; rather, they are effectiveness, protection, and enablement outcomes, made possible by improved efficiency.

So, if your metrics only capture the input (time saved, cost reduced) and not what that freed-up capacity actually delivered, you are measuring the means and ignoring the end. This is the efficiency trap — measuring the plate so narrowly that it starts to work against you.

Reframing how you measure efficiency

Measuring efficiency well does not mean measuring it more. It means measuring it differently, and always in relation to the business you support. A few principles worth applying include:

Present spend in a business context — Legal spend as a percentage of company revenue tells a more credible story than a raw cost figure. It scales with the business and can be benchmarked meaningfully against peers.

Show what technology investment actually delivered — Time saved through automation is a useful starting point, but the stronger case is what the team did with that time. Tracking the shift from routine to strategic work over a period of time is a far more compelling ROI story.

Connect efficiency gains to business outcomes — An efficiency gain that enabled a faster product launch, prevented a compliance risk, or improved stakeholder satisfaction has a value that no cost metric will capture. Build those connections explicitly into how you report the value of the legal department to the C-Suite.

New resources to help

To support GCs in getting this right, the Thomson Reuters Institute has added two new resources to its Value Alignment Toolkit that directly address this measurement gap.

The Metrics Library brings together more than 100 metrics organized across all four spinning plates. It is a practical starting point for GCs to browse, select, and adapt to the specific goals of their departments, making it easier to build a measurement framework that reflects everything departments do, not just the part that appears in a budget line.

The AI Success Metrics guide addresses the AI measurement gap head-on with a best practice guide and a hands-on worksheet designed specifically for legal departments navigating AI adoption and asking: How do we actually know whether this is working? It looks beyond cost savings to capture the fuller picture of AI value including quality, capacity, strategic contribution, and risk.

Getting the balance right

In today’s environment, every GC needs to consider their answer when their C-Suite asks what the legal department delivers. Are your department’s metrics giving them the full answer or just the part that’s easiest to count?

Efficiency is not the enemy of strategic value. A department that runs well, uses its resources wisely, and embraces technology thoughtfully can in turn create the conditions for everything else the business needs from its legal function. However, that case only lands if your metrics measure across all four plates, not just one.


You can explore the new Metrics Library and AI Success Metrics guide, along with the full Thomson Reuters Institute’s Value Alignment toolkitĚýhere

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AI use and employee experience: New research reveals guidance gap in professional services /en-us/posts/technology/ai-guidance-gap/ Mon, 30 Mar 2026 11:23:47 +0000 https://blogs.thomsonreuters.com/en-us/?p=70090

Key takeaways:

      • Employees face contradictory messages or none at all — Nearly 40% of professionals surveyed report receiving conflicting directives about AI usage from clients and leadership, while half report no client conversations about AI have occurred at all.

      • Workers lack feedback on whether their AI efforts matter — Professionals who are experimenting with AI tools without knowing if their efforts are valued are left uncertain about whether investing time in developing AI skills is worth it.

      • Job displacement fears are rising — While employees remain cautiously optimistic about AI usage in their workplace, concerns about job displacement have doubled over the past year.


As generative AI (GenAI) tools flood into legal and accounting workplaces, organizations are deploying powerful technology without giving their employees clear directions on how to use it. Worse, some have received no guidance.

New research that underpinned the recent 2026 AI in Professional Services ReportĚýfrom the Thomson Reuters Institute (TRI), reveals a disconnect between AI availability and organizational guidance, which is creating confusion that may undermine both employee experience and the technology’s potential value. (The report’s data was gathered from surveys of more than 1,500 legal, tax, accounting, and compliance professionals across 26 countries.)

Employees navigate inconsistent AI policies or none at all

Approximately 40% of the professionals surveyed said they received contradictory guidance from clients and leadership about AI tool usage, with directives both encouraging and discouraging their use on projects and in RFPs. This ambivalence is slowing down decision-making at the front lines — a place in which AI could deliver the most value.

Equally concerning is the fact that half of professionals indicated that no conversations with clients about AI tool usage have taken place yet. And when discussions do occur, concerns about data protection and accuracy are the main topics.

guidance gap

This confusion extends to external relationships as well. More than two-thirds of corporate and government clients remain unaware of whether their outside professional service providers are even utilizing GenAI. And the majority of clients have provided no direction whatsoever to their outside law firms concerning AI use, respondents said.

guidance gap

Organizations often ignore what employees need to know

Perhaps most revealing is how organizations are measuring — or failing to measure — whether their AI investments are paying off. Almost half of respondents said their organizations are not measuring return on investment (ROI) at all. Among the minority (18%) of respondents that said their organizations do track ROI, the metrics they use tell a story about organizational priorities. That fact that internal cost savings and employee usage rates lead the list suggests a focus on efficiency over innovation or quality improvements.

guidance gap

This measurement vacuum has consequences for employee experience. Without clear success metrics, employees lack feedback on whether their AI experimentation is valued, discouraged, or even noticed. The absence of ROI frameworks also makes it hard to justify training investments or dedicated time that allows employees to develop AI fluency.

AI usage doubles while support systems fall behind

AI usage among professional service organizations has nearly doubled over the past year, and professionals are increasingly integrating these tools into their workflows, the report shows. Yet organizational infrastructure that could support this adoption surge lags badly. Most professionals said they expect GenAI to become central to their work within the next two years — but that may be happening without roadmaps from their employers.

In addition, notable barriers in employees’ usage of AI remain. When asked what barriers could prevent their organization from more widely adopting GenAI and agentic AI, almost 80% of professionals cited concerns over inaccurate responses. Other concerns included worries over data security, privacy, and ethical use. Most of these suggest an ongoing lack of trust in GenAI.

guidance gap

The tool landscape adds another layer of complexity. Publicly available tools dominate current usage, with more than half of respondents (57%) citing their use, while proprietary or industry-specific solutions remain largely in the consideration phase. This suggests employees are often self-provisioning AI tools rather than working within enterprise-supported ecosystems. This potentially opens organizations to increased risk exposure because of security gaps, compliance risks, and inconsistent quality.

Employees’ job displacement fears increasing

Despite these challenges, employee sentiment toward AI remains cautiously optimistic. More than half (57%) of respondents said they are either hopeful or excited about the future of GenAI in their industry. Clearly, employees see AI’s potential to enhance their efficiency, automate routine tasks, and free up their time for higher-value work.

At the same time, hesitation and concern among employees are rising, particularly around accuracy, job displacement fears, and the unknown implications of autonomous AI systems. Notably, concerns about job displacement have doubled over the past year, and this trend demands organizational attention and transparent communication about a workforce strategy to combat this concern.

What organizations need to do now

Organizational leaders who are serious about positive employee AI experiences need to step up their efforts to provide guidance to employees and gain the ROI that AI promises. Specific steps they can take include:

      • Draft clear and consistent guidance — Create explicit policies for employees about in which instances AI use is encouraged, required, or prohibited. This includes client communication protocols, data-handling requirements, and escalation procedures in those situations in which AI outputs seem questionable.
      • Develop and implement meaningful ROI metrics — Organizations must move beyond usage rates and cost savings as key success measurements. Tracking data points that capture quality improvements, time redeployed to strategic work, and client feedback on AI-enhanced deliverables present a more comprehensive picture. Also, leaders need to share these metrics transparently in order to give employees an understanding about organizational priorities.
      • Invest in structured learning — The survey shows professionals are experimenting with dozens of different tools from ChatGPT to specialized legal tech platforms. Organizations should curate recommended toolsets, provide hands-on training, and create communities of practice in which employees can share effective prompts and use cases with other users.

Our data shows that the employee experience around AI adoption reveals a workforce that is hopeful but hungry for direction and concerned about job impacts. Leaders who implement these actions effectively are more likely to unlock the strategic value that AI promises while building the trust and competence needed for their organizations and its employees to thrive in an automated future.


You can download a full copy of the Thomson Reuters Institute’sĚý2026 AI in Professional Services ReportĚýhere

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Helping the legal profession get AI‑ready: A new advisory board takes shape /en-us/posts/legal/ai-advisory-board/ Thu, 26 Mar 2026 11:31:32 +0000 https://blogs.thomsonreuters.com/en-us/?p=70080 Key insights:

      • AI is already reshaping the legal profession — AIĚýis already embedded in lawyers’ day-to-day legal work with a significant share of both law firm attorneys and in-house legal teams actively using GenAI tools, with many expecting it to become central to their work within the next five years.

      • AIFLP Advisory Board was formed to prepare lawyers for an AI-reshaped profession — TRI convened 21 respected leaders from legal education, private practice, the judiciary, and AI ethics and governance to help ensure lawyers and law students are prepared for a profession reshaped by AI.

      • Human judgment remains central in an AI enabled legal futureĚý— Becoming AI ready is not simply about learning to use new tools; the Advisory Board emphasizes strengthening irreplaceable human capabilities is critical.


In today’s tech-driven environment, AI is no longer a future concept for the legal profession — it’s already here, and it’s changing how lawyers work, learn, and serve clients. Recognizing just how fast the evolution is moving, the Thomson Reuters Institute (TRI) has launched the AI and the Future of Legal Practice (AIFLP) Advisory Board, bringing together a group of respected leaders from across the legal ecosystem to help guide what comes next.

The board includes 21 accomplished voices from legal education, private practice, the judiciary, and AI ethics and governance. Their shared goal is simple but ambitious: Help ensure that both today’s lawyers and tomorrow’s law students are prepared for a profession being reshaped by AI.

Why now?

Because the shift is already underway. According to TRI’s recent 2026 AI in Professional Services Report, 41% of law firm attorneys say their organizations are already using some form of generative AI (GenAI); and nearly half of those at corporate legal departments report that AI tools are being rolled out there too. Even more telling, most professionals said they expect GenAI to become central to their day‑to‑day work within the next five years.

That pace of change raises big questions about competence, ethics, education, risk, and access to justice. And those questions don’t have easy answers.

What the Advisory Board will focus on

The AIFLP Advisory Board is designed to tackle those challenges head‑on. Its work will center on four key areas that are already under pressure as AI adoption accelerates:

      • Legal education and talent development
      • Ethics, professional competence, and accountability
      • Governance, risk management, and client counseling
      • Access to justice and modern service delivery

The Advisory Board’s early focus areas will look at how AI is actually changing legal practice today, what future‑ready lawyers really need to know, and how legal education and real‑world practice can better align. The emphasis is not just on using AI tools, but on strengthening the human skills that matter most, such as sound judgment, critical thinking, and careful verification of AI‑generated outputs.

Shaping the future, not reacting to it

Citing the critical need for this Advisory Board’s creation, Mike Abbott, Head of the Thomson Reuters Institute, notes that the legal profession is at a crossroads, and it can either react to AI‑driven disruption or take an active role in shaping how these technologies are used to support lawyers, courts, and the public.

“By assembling a board of distinguished leaders, our goal is to help practicing lawyers and the lawyers of the future navigate a rapidly evolving landscape,” Abbott said. “Ensuring that legal education strengthens irreplaceable skills such as critical thinking, human judgment and effective communication helps make AI use safe and effective. The Board’s efforts will ultimately help shape a future-ready profession, leading to better outcomes for all.”

Meet the AIFLP Advisory Board Members

By convening experienced leaders from across the profession, TRI hopes to help lawyers navigate this landscape with confidence. Advisory Board Members include:

      • Michael Abbott, Head of the Thomson Reuters Institute
      • Soledad Atienza, Dean, IE Law School
      • The Honorable Jennifer D. Bailey, (Ret.), Partner, Bass Law
      • Benjamin Barros, Dean, Stetson University College of Law
      • Professor Sara J. Berman, University of Southern California, Gould School of Law
      • Megan Carpenter, Dean Emeritus, University of New Hampshire Franklin Pierce School of Law
      • Ronald S. Flagg, President, Legal Services Corporation
      • Donna Haddad, AI Ethics and Governance expert, and founding member, IBM AI Ethics Board
      • Johanna Kalb, Dean and Professor of Law, University of San Francisco School of Law
      • The Honorable Nelly Khouzam, Florida Second District Court of Appeal
      • The Honorable William Koch, Dean, Nashville School of Law, and former Tennessee Supreme Court Justice
      • Sheldon Krantz, retired partner, DLA Piper, and a founder, DC Affordable Law Firm
      • Stefanie A. Lindquist, Dean, School of Law, Washington University in St. Louis
      • The Honorable Mark Martin, Founding Dean and Professor of Law, Kenneth F. Kahn School of Law at High Point University, and former Chief Justice, Supreme Court of North Carolina
      • Caitlin (Cat) Moon, Professor of the Practice and founding co-director, Vanderbilt AI Law Lab, Vanderbilt Law School
      • Hari Osofsky, Myra and James Bradwell Professor and former Dean, Northwestern Pritzker School of Law; Founding Director, Northwestern University Energy Innovation Lab; and Founding Director, Rule of Law Global Academic Partnership
      • Joanna Penn, Chief Transformation Officer, Husch Blackwell
      • The Honorable Morris Silberman, Florida Second District Court of Appeal
      • The Honorable Samuel A. Thumma, Arizona Court of Appeals, Division One
      • Mark Wasserman, Partner and CEO Emeritus, Eversheds Sutherland
      • Donna E. Young, Founding Dean, Lincoln Alexander School of Law, Toronto Metropolitan University

What’s next?

The Advisory Board held its first meeting in February and will meet quarterly going forward. As the work progresses, TRI plans to publish research findings, best practices, and practical recommendations for legal educators, law firms, and courts.

In a profession built on precedent and careful reasoning, the rise of AI presents both opportunity and responsibility. The AIFLP Advisory Board is an effort to make sure the legal community meets that moment thoughtfully and on its own terms.


You can learn more about the impact of advanced technology on the legal profession here

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